Jane Baker - eSmart Libraries Joint Coordinator, Greater Dandenong Libraries, March 2016

“Implementing eSmart has enabled us to use the framework to embed enhanced and more developed policies and processes into the everyday operation of our libraries. We have created many different programs and pathways to increase our communities digital literacy and assisted in increased positive online experiences throughout Greater Dandenong and beyond.”

Deb Summers - President of PLWA, Feb 2016

“PLWA supports any effort that leads to raising awareness and improving online safety in the community, and the eSmart Libraries Policy will be of great benefit to public libraries as they proceed through the eSmart accreditation process.”

Paul Hatcher - New Technologies/Branch Manager at Whitehorse Manningham Libraries, Nov 2015

“Prior to eSmart, our approach towards cybersafety had been fairly ad hoc. Implementing eSmart has enabled us to provide a more consolidated and consistent delivery of eSmart awareness to the community.”

Christine Mackenzie - CEO of Yarra Plenty Regional Library Corporation, Nov 2015

eSmart provides a framework for libraries to ensure their processes are in place to provide a cyber-safe environment for their users. It is great to see so many public libraries being accredited and Yarra Plenty Regional Library is proud to now be an eSmart library.

Birgit Nielsen - eSmart Coordinator at Alice Springs Public Library, July 2015

“Libraries can usually tick off some of  the actions before they begin. They can easily break down eSmart Libraries into ‘bite-size’ steps and can work on actions that are taking place in their library ie. reporting incidents and reviewing library procedures. Talking to new colleagues, Council staff members and library users about e-safety strengthens the community, particularly vulnerable patrons and carers.”       

Susan Dalgleish - Shire of Capel Library Service WA, July 2015

"We have identified the methodology and guidelines used by eSmart are a framework to organise much of what we are already doing. 
The eSmart methodology has provided our libraries with a sound cybersafety checklist of what we need to do, along with assisting us with the provision of templates to structure the information we need to provide to our Community." 

Astrid Hancock - Mount Isa Libraries QLD, May 2015

"Implementing eSmart will enforce the fact that the library has always and will always be there for the community as a safe haven." 

Mayor, Cr. Felicity Frederico - Bayside City Council VIC, February 2015

“In our community one of the greatest barriers to the uptake of digital technology is fears about safety online, particularly among older adults. Running regular cybersafety education programs and providing resources via eSmart Libraries helps us achieve our aim of increasing community access to digital technologies."

Jenny Mustey – Campaspe, Bendigo Times, Aug 7, 2013
“Our service strives to be at the forefront of innovation in terms of community access to digital technologies and we have been concerned with cyber safety issues for some time,” she said.
“Libraries have always been there as a starting point for people, whether it had been the introduction of the internet or email. It was only obvious that the best place to start with the eSmart program is in a library because that is where people feel most comfortable.”
Tracey Roberts – Wanneroo, WA, InMycommunity, June 20, 2013
Wanneroo Mayor Tracey Roberts said internet access was one of the most common services used by the City’s 73,000 library members. “eSmart is an important program for libraries and the community,” she said.

Kathryn Taylor – Hume, VIC, Sunbury and Macedon Ranges Weekly, June 25, 2013

HUME libraries, including Sunbury’s, are among the first in the state to test-drive a program designed to promote cyber safety.

The eSmart Libraries program, being piloted by 21 Australian library services, aims to give communities a better understanding of the benefits and risks of using technology. Sunbury library spokeswoman said: “Like many libraries, we recognise that having the skills to live, learn and work in a digital world are more important than ever.” 

Nicky Klein, Moonee Valley, VIC

"Our customers trust us to provide secure technology for their personal use. eSmart is vital in ensuring that we achieve this in a safe, smart and responsible way. eSmart Libraries is giving our library service the opportunity to comprehensively review policy and procedures. Additionally, it is empowering staff to be confident in their knowledge when assisting customers on such important issues as cybersafety."

Coordinator Profiles

Kimberley Higgins​, Albany, WA

Jan Richards​, Central West, NSW

Jenny Mustey​, Campaspe, VIC

Mandy Tamlin​, SA

Sarah Steed​, ACT

Birgit Nielsen​, NT

More 'Coordinator Profiles' (like above) are available within the secure section of this website for registered public libraries.

Case studies

Kimberley Kiggins, Albany, WA
The Library recently conducted a Digital Literacy Survey which was very successful, garnering 782 responses. From those responses, 95% said they use the internet, 53% use social networking and 33% reported having seen something on the internet in the last year that upset them. We are currently in the process of developing a report of the survey to take to the Working Group.
With our Library becoming much more technology focused it is more important now than ever to become an eSmart Library. It has encouraged us to revisit the way we do things and look for improvements that will be beneficial to the staff and community.
People who do not have access at home can come into the Library knowing they can get connected in a safe environment and be confident in asking our trained staff for help if they get stuck.
Irene O’Neill, Hume, VIC
We believe that eSmart will assist Hume Libraries in providing a safe environment for Hume residents to access digital technology in our libraries. Many Hume residents do not have access to computers at home and rely on the library for internet and email access. eSmart is providing us with the opportunity to identify gaps in staff skills and knowledge. Up-skilling of staff in digital technologies will increase the confidence of staff to assist library customers. We also hope to use this opportunity to take the eSmart message to the community through our association with neighbourhood houses and groups such as the U3A (University of the 3rd Age).
Jan Richards, Central West, NSW
As coordinators, my colleague Vicky and myself have put in place a weekly eSmart meeting where we chart where we're up to and look at the way forward (we're totally in love with the Action Plan which makes us feel like winners). This then leads into our weekly staff meeting the following day where eSmart is a regular agenda item. Since the induction we've found that staff are naturally talking about how eSmart fits in with initiatives and issues.
At Central West Libraries, 50 per cent of the community are active members while many more residents and visitors visit us to access our resources and technology. Through our modelled behaviour, training and policies, we will be able to promote the positive use of technology and dispel some of the fears and uncertainty around it. Public libraries are considered safe places to go but with our remit now extending beyond our physical buildings, it's important that safety extends to the virtual as well. I also think that public libraries have a role to play in making their host organisation (local government) eSmart as well and as the most directly linked level of government with the people, this can only be a good thing.

Training and program feedback

From training evaluation:
"The whole training exercise itself was very useful – Once we get our password and have a play round. I will get more used to it."

"Hands on activities were very beneficial. Loved exploring the website and (sic) discovering all the resources. The eSmart website gives each library an easy way to start working straight away.Training was very useful and ran professionally."

"The website walkthrough showcased how comprehensive and “fail-proof” the program is. It was great to learn how to access and share the information we find/create."
From the pre-implementation survey:
"I was initially hesitant about implementing the service but see how it can be beneficial to the community and staff."

"A great introduction to the implementation of cyber safety in public domains as I have only been involved with how it’s implemented within school and education environments. Learning from each other and through discussions being a relaxed and interactive environment. Confidence in using this program is an important step towards developing our own program."

"Understanding that the work we have been doing in our library is on the right path. We are feeling much more confident in moving forward from this point. The volume of quality resources available to utilise is just awesome!"

Our supporters

While developing eSmart Libraries, we worked closely with representatives from the library sector to inform the pilot’s direction and best practice guidance.
We established consultative groups with various stakeholders, strategic and operational; to make sure we gained feedback and insight to achieve a fit-for-purpose framework and will continue to do so.
Jan Richards, Chair of the Australian Library and Information Association Public Library Advisory Committee, said:
“We are really supportive of this initiative. It fits so well with libraries being essential community resources – physical and online spaces for people to share knowledge and ideas. The internet has opened so many new doors for library professionals to help library users discover inspiration and information at their fingertips.”
Industry bodies supporting eSmart Libraries include:
  • Australian Library and Information Association (ALIA)​
  • Public Libraries Australia (PLA)
  • National and State Libraries Australasia (NSLA)
  • Australian Public Library Alliance (APLA)
APLA-ALIA logo March 2014.jpg